MY SUBSCRIPTION

What is a Pamper Gift Subscription?

Pamper Gifts presents a quarterly pamper subscription box and gifting service. With Pamper Gifts subscriptions, every third month, priced at $99 with FREE POSTAGE within Australia, you’ll receive a thoughtfully curated box featuring 4 to 7 trial size and full-size products from both emerging and premium Australian brands. This selection is designed to enhance your moments of self-care and relaxation. Anticipate an array of beauty and lifestyle items, including beauty and bath products, beautifully designed stationery, candles, gourmet treats, and more, carefully chosen from Australian emerging and premium brands. On occasion, we also showcase premium New Zealand Brands.

By subscribing to Pamper Gifts, you agree to a recurring payment setup, charging the box’s cost upon initial subscription and subsequently on the 15th of the month preceding the release month. This arrangement will continue unless you choose to cancel the subscription, with cancellations required seven days prior to the next payment date. Please refer to the provided cancellation policy.

We actively seek and research emerging and premium Australian brands to feature in Pamper Gifts. All brands are introduced through travel-size or full-size products, exquisitely wrapped and delivered to your doorstep in a Pamper Gifts box, making it the perfect gift for yourself or someone special.

If I order a Pamper Gifts today, which box will I receive?

Boxes become available for purchase, and new orders open in the month preceding the release month. Release months occur on the 1st of December, 1st of March, 1st of June, and 1st of September.

Pamper Gifts remain available for purchase until they are sold out.

During the release month, our Pamper Gifts are dispatched starting from the 7th of the month. For boxes bought after the 7th in the release month, shipments occur twice a week until the inventory is exhausted.

I only want to receive one Pamper Gifts Subscription 

Certainly. You have the option to buy individual boxes from the ALL GIFT PACK section, contingent on availability, and these can be acquired without the need for a subscription.

What is your cancellation policy?

Cancellation of Quarterly Subscription: To cancel your quarterly subscription, you can log into your account on our website and initiate the cancellation in your account settings. Alternatively, you may email us directly at hello@pampergifts.com.au to request cancellation.

We require notification of cancellation at least 7 days before your payment date to ensure you are not charged for the next billing period. Failure to provide cancellation notice within this timeframe will result in a charge for the additional months’ fee, and the box for that month will be delivered to you.

Cancellation of  6-Month or Annual Subscription: Prepaid 6-month subscriptions can only be canceled at the end of the subscription period. An email will be sent to you before the end of the 6-month term to confirm the renewal of the prepaid 6-month subscription. If we do not receive notice of cancellation at least 7 days before your scheduled payment date, you will be charged for the next 6 months, and the boxes will be delivered to you for the upcoming 6-month subscription period.

Similarly, prepaid annual subscriptions can only be canceled at the conclusion of the subscription period. You will receive an email before the end of the annual subscription term to confirm the renewal of the prepaid annual subscription. If we do not receive notice of cancellation at least 7 days before your scheduled payment date, you will be charged for the next 12 months, and the boxes will be delivered to you for the subsequent 12-month subscription period.

Will my gift subscriptions renew?

Prepaid Gift Subscriptions do not undergo automatic renewal, eliminating the necessity to cancel gift subscriptions. 

Will you tell me in advance what is coming in my box?

Every Pamper Gifts release will include 4 to 7 trial and full-size beauty and lifestyle products sourced from Australian emerging and premium brands. Our curated selection may feature beauty and bath products, elegantly designed stationery, candles, gourmet treats, and more, all handpicked from Australian emerging and premium brands. To maintain an element of surprise, we won’t reveal all the contents of the boxes in advance; occasionally, we may offer a sneak peek on our website of one or more of the products. 

Can you customise my box to suit my needs? eg. allergy, skin, dietary needs 

Unfortunately we cannot customise the Pamper Gifts subscription boxes.

PAYMENT

How much does it cost and when will I be billed?

For new quarterly subscribers to Pamper Gifts, an initial charge of $99 will be applied on the subscription day. Upon signing up for Pamper Gifts, you commit to establishing a recurring payment every three months, specifically in the month preceding the box’s scheduled delivery. Subsequent charges for your second and future boxes will occur on the 15th of the month preceding the release month. For instance, if you sign up and subscribe on December 15, you’ll be billed on December 15 and subsequently on February 15, and then on the 15th of every third month thereafter until you opt to cancel your subscription.

For existing bi-monthly subscribers to Pamper Gifts, a charge of $99 will be processed on the 15th of the month preceding the release month, with billing dates set for February 15, May 15, August 15, and November 15. We release months are December, March, June, and September.

New 6-month prepaid subscribers will incur a $190 charge on their subscription day, with auto-renewal every six months and subsequent charges every six months from the subscription date. Similarly, existing 6-month prepaid subscribers will be billed $190 every six months from the date of subscribing.

Please note that gift subscriptions do not auto-renew.

What payment methods do you accept? 

We only accept credit/debit card payments. Paypal is now available on the subscription boxes. 

How can I change my account details? 

Visit the Pamper Gifts homepage and access your account by logging in at the top left-hand corner. Ensure that you update your account details at least 7 days before your scheduled payment date. If this timeframe has passed, kindly reach out to us via email at info@pampergifts.com.au, and we’ll be happy to assist you in modifying your account details.

Does my prepaid 6 month plan automatically renew?

Certainly. Your prepaid 6-month plan will renew automatically every six months from the date of your initial subscription. If we do not receive notice of your intention to cancel at least 7 days before your scheduled payment date, you will be charged for the next 6-month period, and the boxes will be delivered to you for the upcoming subscription period.

Where can I find my invoices? 

On the Pamper Gifts homepage, you can login to your account at the top Left hand corner of the homepage and you will find your invoice listed in your account.

GIFT SUBSCRIPTIONS

I want to treat a friend to a Pamper Gift Subscription (or few). How do gift subscriptions work? 

Giving a Pamper Gifts gift subscription is simple! Go to the the Subscription page, choose the Prepaid 6 month Gift Subscription, signup to an account and register your friend’s details and the boxes will be shipped to them according to the release months.

Gift subscriptions are stand-alone purchases, and do not auto-renew.

DELIVERY METHODS

What are your delivery methods? 

Your box is sent every 3 months through to Australia Post. It will arrive between Monday to Friday usually within 5-10 days of shipment date in the release month (December, March, June, September). For the safety of everyone, our delivery services are conducting contactless deliveries. Therefore, no signature is required upon delivery of parcels, unless in a unit complex.

If I subscribe, when will my box be sent?

For new subscribers, we will dispatch the current edition of Pamper Gifts within 2 days of your order. In the event that the current edition is sold out, we will ship the next edition according to the release date.

For existing Pamper Gifts subscribers, boxes will be shipped around the 7th of the release month prior to the shipping date.

If I am purchasing a one-off gift box or pamper product, when will it be sent?

We will normally ship within 1-2 days of purchases. If you require express shipping, please contact us at hello@pampergifts.com.au

Can I track where my box is? 

When we dispatch your Pamper Gifts,  Australia Post will notify you via email with your tracking number. You can then go to Australia Post website and track your parcel.

If I’m not home or available when my box is delivered, what happens?

Currently, in the event that you are not present during the delivery of your parcel, our delivery partners will either leave the parcel at your front door or provide you with a card outlining the next steps to pick up your parcel from the nearest delivery depot.

How can I change my address?

On the homepage, locate the login option on the top left-hand side to access your account and modify your address. Please be aware that address changes must be made before the scheduled payment date. If you require an address change after the scheduled payment date, kindly send us an email at hello@pampergifts.com, and we will handle the modification for you.

Our subscription boxes are delivered to the address specified in your profile on the designated dates. Any alterations to your address must be made at least 7 days before your next scheduled payment date (i.e., before the 7th of the month preceding the release date) and communicated to us through your profile. You bear responsibility for any costs related to redelivery, redirection, or other issues arising from a delivery that does not align with our terms and address change requirements.

Our services are carried out by Australia Post. If you are unavailable to receive the delivery, we request that you coordinate directly with the courier for receipt. In cases where you have authorized the courier or another third party to leave a delivery, we are not accountable for any loss, theft, missing items, or undelivered packages.

It is essential to keep your account address up to date, as we cannot inform couriers or Australia Post about changes in your address. Pamper Gifts cannot assume responsibility for returned parcels due to incorrectly entered addresses or addresses not updated by the 7th of the month prior to the release month. Additionally, we are not liable for any costs incurred if you fail to collect your Pamper Gifts from the post office following an attempted delivery.

I haven’t received my Box, what should I do? 

Please track your parcel using the tracking number provided by the Australia Post. For any further queries, please contact us at hello@pampergifts.com

What are the shipping costs? 

Shipping is FREE Australia wide for Subscriptions

Make sure the address you provide us with is correct – we take no responsibility for parcels delivered to an incorrect address in your profile.

Do you ship internationally?

Currently we are shipping only within Australia.

RETURNS AND REFUNDS

What is your returns and refunds policy?  

In the event that Pamper Gifts cancels or is unable to fulfill your subscription box order, a full refund of the subscription price paid for any undelivered subscription boxes will be provided.

If any item purchased from Pamper Gifts, including individual items in subscription boxes, is found to be faulty, inaccurately described, or different from the provided sample, we will fulfill our legal obligations. This may involve refunding the purchase price and delivery charges or offering a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please be aware that if we are unable to replace a returned item, particularly in cases where the item is a sample or product sent in a subscription box, we will offer a similar item of equal value.

To initiate a refund or replacement request, please email hello@pampergifts.com.au. Include the order number, reason for the return. If a return of the item is requested, Pamper Gifts will cover the costs of all domestic return shipping.